At Between Two Seas, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy, allowing you to exchange or refund items within this time frame. Please note that items cannot be returned if the label and/or hygiene sticker has been removed.
If you have any concerns regarding the sizing of our products or need assistance, please do not hesitate to contact us at
info@betweentwoseas.co.uk.
// Conditions of ReturnTo qualify for a return or exchange, please ensure that your item meets the following conditions:
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Full Price Item: Returns are only accepted for full-price items.
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Unworn and Unwashed: Items must be in their original condition—unworn and unwashed.
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Original Tags Attached: All original tags must still be attached to the product.
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Hygiene Strip: The hygiene strip MUST be attached to the product.
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Sale Items: Please note that we do not accept returns or exchanges on sale items.
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Return Shipping Costs: Customers are responsible for any return shipping costs incurred.
// Exchanges and Refunds
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Eligibility: Exchanges and refunds are available for UK customers only.
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Value: Items may be exchanged for items of the same value as your original purchase.
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Return Method: We highly recommend returning items via a recorded, trackable delivery service. Between Two Seas accepts no liability for lost goods during return shipping.
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Prepaid Postage: Please include a 500g prepaid postage satchel for the return of your new item.
// International ReturnsIf you are outside the UK and wish to return an item, please contact us at
info@betweentwoseas.co.uk for specific return instructions.
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Shipping Costs: Customers are responsible for all return shipping costs, as well as the redelivery of the new item.
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Return Method: We recommend using a recorded, trackable delivery service for returns. Between Two Seas accepts no liability for lost goods during return shipping.
// Faulty or Incorrect ItemIf you believe you have received a faulty or incorrect item, please contact us at
info@betweentwoseas.co.uk before returning the item. We will assist you with the process.
